Appointments & access
Agree visit details, keep the resident informed and coordinate access with client teams.
Thoughtful service after the handover
Customer Care & Aftercare
We support developers and housing providers with occupied-property visits, defect rectification and post-completion works. Residents deserve clear communication and a respectful visit; clients need reliable attendance, good records and a clear route to completion.
Services
For housebuilders, housing providers and managed properties
We support developers and housing providers with occupied-property visits, defect rectification and post-completion works. Residents deserve clear communication and a respectful visit; clients need reliable attendance, good records and a clear route to completion.
Talk about customer careWhat we can support
Respectful visits
Introduce ourselves, protect floors and furnishings, work tidily and leave the property clean.
Defect rectification
Complete agreed repairs and making-good works with care for surrounding finishes.
Multi-trade coordination
Coordinate appropriate support for items beyond our finishing scope, including qualified specialists where required.
Communication & reporting
Keep residents and client contacts informed about progress, next steps and any access requirements.
Close-out
Confirm what has been completed and identify any outstanding action clearly.
Tell us about the property or package.
We’ll discuss the scope, timing and next steps with you.